Privacy Policy
Welcome2City is an online company that helps people around the world plan and experience the perfect trip. Our website, mobile properties, and related applications (collectively, our "Website") are part of the Welcome2City group of companies, which is owned and operated by Welcome2City App Holdings Ltd., a company incorporated in Cyprus ("Welcome2City").

We understand that providing information online involves a great deal of trust on your part. We take this trust very seriously, and make it a high priority to ensure the security and confidentiality of the personal information you provide to us when you visit our Website or use our services. Please read this Privacy Policy carefully to learn about our privacy practices. By visiting Welcome2City's website, www.Welcome2City.app, or using a Welcome2City application (an "Application" or "App") on a mobile phone, tablet, or similar device (a "Device") or in connection with other sites or services, you are accepting the practices described herein.

What information we collect from you

In General

We collect, store and use different kinds of information about you. This may include personal information that can identify you, including your first and last name, telephone number, postal and email addresses, user name and password, and billing information (such as your payment details). We may also request information about your travel plans, style, and preferences. You can choose not to provide information to us but, in general, some information about you is required in order for you to receive relevant offerings from Welcome2City and its partners and enjoy other benefits of being a member. For example, only members are able to post travel reviews, participate in discussion forums, email Welcome2City content to themselves and others and access members-only newsletters and travel planning content. In addition, some information is also required in order for you to ask us a question or initiate other transactions on our site.

Information About Others

You will have the opportunity to provide contact and travel-related information for other people through our Website. If you make a reservation for someone else through Welcome2City, you will need to submit that individual's personal information. You must obtain the consent of other individuals prior to providing us with their personal information, as any access to view or modify their information will be available only through your account.

Information from Other Sources

We also may periodically obtain information about you from affiliated entities, business partners and other independent third-party sources. For example, if you visit Welcome2City by "clicking through" from a site operated by one of our business partners, and you have registered with that partner, then information about you that you have provided to that partner may be shared with us, such as contact information and demographic information. As another example, if you access third party services, such as social media services, through our Website or before coming to our Website, we may collect information such as your user name, password, and other information made available to us through those services. We will work with our existing partners and potential future partners to improve and personalize your use of our Website in accordance with the practices outlined in this Privacy Policy.

Automatic Information

We automatically collect some information from your computer or Device when you visit the Website. For example, we will collect session data, including your IP address, web browser software, and referring website. We also may collect information about your online activity, such as content viewed, pages visited, searches and/or reservations facilitated or made. One of our goals in collecting this information is to help us understand the interests and preferences of users and customize the user experience as well as to create audience segments (dividing users into groups based on criteria such as website usage and demographics).

Payment Information

If you make travel reservations with third-party suppliers facilitated by Welcome2City, we will collect payment information from you, including your credit card number, cardholder name, expiration date, authentication code, and billing address. We will securely transmit this information to the supplier of the travel reservation to complete the transaction. Please note that the supplier processes your payment, not Welcome2City, unless otherwise specified. You agree to review and be bound by the supplier's policies and procedures before making a reservation through Welcome2City.

Location Information and Other Information from Devices

When you use an Application on a Device, we will collect and use information about you in generally similar ways and for similar purposes as when you use the Website. In addition, we may collect information about your location if you have instructed your Device to send such information to the Application via the privacy settings on that Device, or if you have uploaded photos tagged with location information. We may use the location information collected and/or share the information collected to third parties, in order to provide you with relevant content and contextual advertising. For example, we may use your location to show you reviews of hotels, restaurants or things to do near you when you are traveling.

You can prevent the collection of geo-location information and update your choices by changing the privacy settings of your Device at any time. Please note that turning off location sharing may affect certain features of our Application. If you have any questions about the privacy settings of your Device, we suggest you contact the manufacturer of your Device or your mobile service provider for help.

Cookies and Other Web Technologies

Cookies are small data text files that can be stored on your computer's hard drive, on your Device (if your web browser permits), in emails we send you and/or on our web pages. Our Website uses cookies for the following general purposes:

  • To help us recognize your browser as a previous visitor and save and remember any preferences that may have been set while your browser was visiting our site. For example, if you register on our site, we may use cookies to remember your registration information, so you do not need to log into our Website each time you visit. We also may record your password in a cookie. Please note that member IDs, passwords, and any other account-related data included in such cookies are encrypted for security purposes.
  • To help us, and other third parties we work with, customize the content, experience, and advertisements provided to you on our Website and on other third-party websites across the Internet. For example, when you access a web page, a cookie is automatically set by us, our service providers, or our partners to recognize your browser as you navigate on the Internet and to present you with information and advertising based on your apparent interests.
  • To help measure and research the effectiveness of features and offerings, advertisements, and email communications (by determining which emails you open and act upon).
The Help portion of the toolbar on most browsers should tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable most types of cookies. Please note that if you refuse to accept cookies, you may not be able to access many of the travel tools offered on our Website.

How to disable cookies

You can generally activate or later deactivate the use of cookies through a functionality built into your web browser. To learn more about how to control cookie settings through your browser:

§ Click this link to learn more about the "Private Browsing" setting and managing cookie settings in Firefox: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences;

§ Click this link to learn more about "Incognito" and managing cookie settings in Chrome: https://support.google.com/chrome/answer/95647?hl=en;

§ Click this link to learn more about "InPrivate" and managing cookie settings in Internet Explorer: https://support.microsoft.com/en-us/help/17442/windows-internet-explorer-delete-manage-cookies; or

§ Click this link to learn more about "Private Browsing" and managing cookie settings in Safari: https://support.apple.com/guide/safari/browse-in-private-ibrw1069/mac.

If you want to learn more about cookies, or how to control, disable or delete them, please visit http://www.aboutcookies.org for detailed guidance. In addition, certain third party advertising networks, including Google, permit users to opt out of or customize preferences associated with your Internet browsing.

We may link the information collected by cookies with other information we collect from you pursuant to this Privacy Policy and use the combined information as set forth herein. Similarly, the third parties who serve cookies on our Website may link your name or email address to other information they collect, which may include past purchases made offline or online, or your online usage information. If you are located in the European Economic Area, you have certain rights that are described below under the header "Notice to EU Data Subjects", including the right to inspect and correct or delete the data that we have about you.

Display of Advertising/Your Choices

Data collected to serve you with relevant advertising

We are committed to providing you with relevant content and information across our sites. To do this, we may collect information about your travel-related searches and other site activities, such as whether you are looking for airline flights or hotels, and use this information to serve you with ads on our sites or elsewhere online that match your apparent interests.

Data collected by, or provided to, business partners and ad networks to serve you with relevant advertising

Many of the advertisements you see on our Website are served by Welcome2City or its service providers. But we may also (1) share personal information about you to third parties directly and/or (2) allow third parties to collect information about your online activities through, for example, cookies and other technologies. These third parties include (1) business partners, who collect or receive information from us directly or when you view or interact with one of their advertisements on our sites or elsewhere on the Internet, and (2) advertising networks, who collect or receive information about your interests from us directly or when you view or interact with one of the advertisements they place on many different websites on the Internet. The information gathered by these third parties is used to make predictions about your characteristics, interests or preferences and to display advertisements on our sites and across the Internet tailored to your apparent interests.

Please note that we do not have access to or control over cookies or other technologies these third parties may use to collect information about your interests, and the information practices of these third parties are not covered by this Privacy Policy.

Response to Do Not Track signals

Your web browser may transmit a "Do Not Track" ("DNT") signal to Welcome2City and other websites. Because of differences in web browsers' default settings and the manner in which browsers incorporate DNT signals, it is sometimes unclear to site operators whether site visitors have selected the DNT setting themselves, or whether they are aware that they have a choice in determining the setting. Welcome2City does not currently respond to DNT signals. Once the Internet industry has settled on standards related to this issue and Welcome2City recognizes such standards, we may reevaluate this approach.

How we use your information

Welcome2City uses the information we collect about you for the following general purposes: for registration and to manage your account, including to allow you access to and use of our Website; to communicate with you in general, including to provide information about Welcome2City and invitations from the Welcome2City community; to enable us to publish your reviews, forum posts, and other content to the Welcome2City community; to facilitate your booking of travel reservations; to respond to your questions and comments; to measure interest in and improve upon our products, services, and Website; to notify you about special offers and products or services available from us or our partners that may be of interest to you; to otherwise customize your experience, including customizing the ads shown to you; to solicit information from you, including through surveys; to resolve disputes or troubleshoot problems; to prevent potentially prohibited or illegal activities; to enforce our Terms of Use; and as otherwise described to you at the point of collection.

Please review "Your choices with respect to the collection and use of your information" below.

With whom we share your information

Welcome2City may share your information with the following entities:

  • Suppliers, including but not limited to hotel, airline, cruise, car rental, or activity providers, or vacation rental managers or owners who fulfil your travel reservations. Throughout our Website, all products and services provided by third-party suppliers are described as such. Information that we share with suppliers to facilitate reservations will be treated according to applicable suppliers' privacy policies, except for payment information. We share payment information only when it is necessary for travel reservations facilitated through or made on Welcome2City, and we restrict suppliers' use of payment information for these purposes. We encourage you to review the privacy policies, terms of use, and other policies of any travel supplier whose products and services you may purchase through Welcome2City. Please note that these suppliers also may contact you as necessary to obtain additional information about you or your travel plans, to facilitate your travel reservations, or for other purposes consistent with the practices described in their privacy policies and terms of use.
  • Third-party vendors who provide services or functions on our behalf, including business analytics, payment processing, customer service, marketing, public relations, and fraud prevention. For example, our Website uses certain Google analytics and other services. We may also authorize third-party vendors to collect information on our behalf, including, for example, as necessary to operate features of our Website or to facilitate the delivery of online advertising tailored to your interests. Third-party vendors have access to and may collect information only as needed to perform their functions and are not permitted to share or use the information for any other purpose.
  • Business partners with whom we may offer products or services. You can tell when a third party is involved in a product or service you have requested because their name will appear either with ours or separately. If you choose to access these optional services, we may share information about you, including your personal information, with those partners. Please note that we do not control the privacy practices of these third-party business partners.
  • Other third parties (including information brokers). We may share audience segments (comprising unique identifiers) and other information with third parties that use that information for tailored advertising to you.
  • Referring Websites. If you were referred to Welcome2City from another website, we may share your information, such as your name, email address, mailing address, telephone number and travel preferences, with that referring website. We have not placed limitations on the referring websites' use of personal information and we encourage you to review the privacy policies of any website that referred you to Welcome2City.
  • Social Media Sites. Through our Website, you can choose to access certain third-party social media websites (such as Facebook). When you do so, you are sharing information with those sites, and the information you share will be governed by their privacy policies. You may also be able to modify your privacy settings with these third party social media websites.
  • Companies within our corporate family. We may share your personal information among the Welcome2City group of companies, including our parent company and domestic and international corporate affiliate companies and websites. This sharing enables us to provide you with information about products and services, both travel-related and other, which might interest you. To the extent that these companies, and corporate affiliates and websites have access to your information, they will follow practices that are at least as restrictive as the practices described in this Privacy Policy. They also will comply with applicable laws governing the transmission of promotional communications and, at a minimum, give you an opportunity in any commercial e-mail they send to choose not to receive such email messages in the future.
We also may share your information if we believe, in our sole discretion, that such disclosure is necessary:

  • To comply with legitimate and enforceable subpoenas, court orders, or other legal process; to establish or exercise our legal rights; to defend against legal claims; or as otherwise required by law. In such cases, we reserve the right to raise or waive any legal objection or right available to us.
  • To investigate, prevent, or take action regarding illegal or suspected illegal activities; to protect and defend the rights, property, or safety of Welcome2City, our customers, or others; and in connection with our Terms of Use and other agreements.
  • In connection with a corporate transaction, such as a divestiture, merger, consolidation, or asset sale, or in the unlikely event of bankruptcy.
If you choose to create a profile on our Website, certain information in your profile will be publicly viewable and identifiable via your screen name. You will have the ability to view your profile as members of the public will see it. Additionally, if you choose to participate in our member-to-member communications programs, other Welcome2City members may contact you by using Welcome2City as an intermediary; however, Welcome2City will not share your email address with any other members nor display it any public manner. All Welcome2City members have the option to turn off the member-to-member communication features at any time.

Other than as set out above, you will be notified when personal information about you will be shared with third parties, and you will have an opportunity to choose not to have us share such information.

We also may share aggregate or anonymous information with third parties, including advertisers and investors. For example, we may tell our advertisers the number of visitors our Website receives or the most popular hotels and vacation destinations. This information does not contain any personal information and is used to develop content and services we hope you will find of interest.

How you can access your information

We take reasonable steps to ensure that your information is accurate, complete and relevant to its intended use. You can access and update your contact information by visiting the member profile page on our Website. You can close your account by sending us an e-mail at info@welcome2city.app. We will send you an email to confirm your request. Please note that after you close an account, you will not be able to sign in or access any of your personal information. However, you can open a new account at any time. Please also note that we may retain certain information associated with your account in our archives, including for analytical purposes as well as for recordkeeping integrity.

Your choices with respect to the collection and use of your information

  • As discussed above, you can choose not to provide us with any information, although it may be needed to take advantage of certain features offered on our Website.
  • You also can add or update information and close your account as described above. If you decide to close your account, we will deactivate your account and remove your profile information from active view. Please note, however, that we may retain in our files some information associated with your account and past transactions for purposes including backups, fraud prevention, dispute resolution, investigations, and compliance with legal requirements.
  • As a registered member, you can modify your email subscription choices at any time on the member profile page. Whether registered as a member or not, you also will be given the opportunity to unsubscribe from promotional messages in any such email we send. Please note that we reserve the right to send you other communications, including service announcements, administrative messages, and surveys relating either to your account, without offering you the opportunity to opt out of receiving them.
  • Welcome2City wants to make it easy for you to take advantage of travel-related opportunities on our Website. One way we do this is by sending you email messages that contain information about your apparent travel-related interests. We believe these email messages will provide you with useful information about travel-related special offers available through our sites. Please note that you will have the opportunity to choose not to receive these email messages in any such email we send.
  • The Help portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Please note that if you refuse to accept cookies from Welcome2City, you will not be able to access portions of our site. For more information on how to prevent from accepting cookies see section "How to disable cookies" above.
How we protect your information

We want you to feel confident about using Welcome2City, and we are committed to protecting the information we collect. While no website can guarantee security, we have implemented appropriate administrative, technical, and physical security procedures to help protect the personal information you provide to us. For example, only authorized employees are permitted to access personal information, and they only may do so for permitted business functions. In addition, we use encryption when transmitting your personal information between your system and ours, and between our system and those of the parties with whom we share sensitive information, and we employ firewalls and intrusion detection systems to help prevent unauthorized persons from gaining access to your information.

Children's privacy

Welcome2City is a general audience site and does not offer services directed to children. Should an individual whom we know to be a child under age 13 send personal information to us, we will delete or destroy such information as soon as reasonably possible.

External links

If any part of the Website links you to other websites, those external websites do not operate under this Privacy Policy. We recommend that you examine the privacy statements posted on those other websites to understand their procedures for collecting, using, and disclosing personal information.

Visiting our Website from outside Cyprus or the United States

If you are visiting our Website from outside Cyprus or the United States, please be aware that your information may be transferred to, stored, and processed in Cyprus and/or in the United States and/or other countries where our servers are located and our central database is operated. The data protection and other laws of Cyprus and/or the United States and other countries might not be as comprehensive as those in your country, but please be assured that Welcome2City does take steps pursuant to laws in Cyprus and the United States to ensure that your privacy is protected. By using our services, you understand that your information may be transferred to our facilities and those third parties with whom we share it as described in this Privacy Policy.

Your California privacy rights

California Civil Code Section 1798.83 permits California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please contact us at the address provided below in the "How you can contact us" section.

Notice to EU Data Subjects

Personal Information

With respect to EU data subjects, "personal information," as used in this Privacy Policy, is equivalent to "personal data" as defined in the European Union General Data Protection Regulation (GDPR).

Legal Bases for Processing

We only use your personal information as permitted by law. We are required to inform you of the legal bases of our processing of your personal information, which are described below. If you have questions about the legal bases under which we process your personal information, contact us at info@welcome2city.app.

Processing Purpose

Legal Basis

For compliance, fraud prevention, and safety

To provide our service

These processing activities constitute our legitimate interests. We make sure we consider and balance any potential impacts on you (both positive and negative) and your rights before we process your personal information for our legitimate interests. We do not use your personal information for activities where our interests are overridden by any adverse impact on you (unless we have your consent or are otherwise required or permitted to by law).

With your consent

Where our use of your personal information is based upon your consent, you have the right to withdraw it anytime by contacting us at info@welcome2city.app.

Use for New Purposes

We may use your personal information for reasons not described in this Privacy Policy, where we are permitted by law to do so and where the reason is compatible with the purpose for which we collected it. If we need to use your personal information for an unrelated purpose, we will notify you and explain the applicable legal basis for that use. If we have relied upon your consent for a particular use of your personal information, we will seek your consent for any unrelated purpose.

Your Rights

Under the GDPR, you have certain rights regarding your personal information. You may ask us to take the following actions in relation to your personal information that we hold:

Opt-out. Stop sending you direct marketing communications which you have previously consented to receive. We may continue to send you Service-related and other non-marketing communications.

Access. Provide you with information about our processing of your personal information and give you access to your personal information.

Correct. Update or correct inaccuracies in your personal information.

Delete. Delete your personal information.

Transfer. Transfer a machine-readable copy of your personal information to you or a third party of your choice.

Restrict. Restrict the processing of your personal information.

Object. Object to our reliance on our legitimate interests as the basis of our processing of your personal information that impacts your rights.

You can submit these requests by email to info@welcome2city.app. We may request specific information from you to help us confirm your identity and process your request. Applicable law may require or permit us to decline your request. If we decline your request, we will tell you why, subject to legal restrictions. If you would like to submit a complaint about our use of your personal information or response to your requests regarding your personal information, you may contact us at info@welcome2city.app or submit a complaint to the data protection regulator in your jurisdiction. You can find your data protection regulator by following this link: https://ec.europa.eu/justice/article-29/structure/data-protection-authorities/index_en.htm

Changes to this Privacy Policy

Welcome2City may change or modify this Privacy Policy in the future. We will note the date that revisions were last made to this Privacy Policy at the bottom of this page, and any revisions will take effect upon posting. We will notify our members of material changes to this Privacy Policy by either sending a notice to the email address you provided to us or by placing a notice on our Website. We encourage you to check this Privacy Policy from time to time to review the most current version.

How you can contact us

If you have questions about this Privacy Policy, please contact us at:

Welcome2City App Holdings Ltd.
Spyrou Kyprianou Avenue 32,
Issa Court, Office 104,
6058, Larnaca, Cyprus

Please be aware that calls to and from Welcome2City may be recorded. We may use the call recordings to monitor our customer service for quality or compliance purposes, to check the accuracy of the information you provide us, for fraud prevention purposes, or to provide training to our staff. We will retain the call recordings for as long as reasonably necessary to perform such activities and then delete them. Any personal information obtained from you during the call will be treated in accordance with the provisions of this Privacy Policy.

© 2019 Welcome2City App Holdings Ltd. All rights reserved.

Last updated 1 December 2019.