Welcome2City is an online company that helps
people around the world plan and experience the perfect trip. Our website, mobile properties,
and related applications (collectively, our "Website") are part of the Welcome2City group of
companies, which is owned and operated by Welcome2City App Holdings Ltd., a company incorporated
in Cyprus ("Welcome2City").
We understand that providing information online involves
a great deal of trust on your part. We take this trust very seriously, and make it a high
priority to ensure the security and confidentiality of the personal information you provide to
learn about our privacy practices. By visiting Welcome2City's website, www.Welcome2City.app
, or using a Welcome2City
application (an "Application" or "App") on a mobile phone, tablet, or similar device (a
"Device") or in connection with other sites or services, you are accepting the practices
What information we collect from you In General
We collect, store and use different kinds of information about you. This may include
personal information that can identify you, including your first and last name, telephone
number, postal and email addresses, user name and password, and billing information (such as
your payment details). We may also request information about your travel plans, style, and
preferences. You can choose not to provide information to us but, in general, some information
about you is required in order for you to receive relevant offerings from Welcome2City and its
partners and enjoy other benefits of being a member. For example, only members are able to post
travel reviews, participate in discussion forums, email Welcome2City content to themselves and
others and access members-only newsletters and travel planning content. In addition, some
information is also required in order for you to ask us a question or initiate other
transactions on our site. Information About Others
You will have
the opportunity to provide contact and travel-related information for other people through our
Website. If you make a reservation for someone else through Welcome2City, you will need to
submit that individual's personal information. You must obtain the consent of other individuals
prior to providing us with their personal information, as any access to view or modify their
information will be available only through your account. Information from Other
We also may periodically obtain information about you from
affiliated entities, business partners and other independent third-party sources. For example,
if you visit Welcome2City by "clicking through" from a site operated by one of our business
partners, and you have registered with that partner, then information about you that you have
provided to that partner may be shared with us, such as contact information and demographic
information. As another example, if you access third party services, such as social media
services, through our Website or before coming to our Website, we may collect information such
as your user name, password, and other information made available to us through those services.
We will work with our existing partners and potential future partners to improve and personalize
We automatically collect some information
from your computer or Device when you visit the Website. For example, we will collect session
data, including your IP address, web browser software, and referring website. We also may
collect information about your online activity, such as content viewed, pages visited, searches
and/or reservations facilitated or made. One of our goals in collecting this information is to
help us understand the interests and preferences of users and customize the user experience as
well as to create audience segments (dividing users into groups based on criteria such as
website usage and demographics). Payment Information
If you make
travel reservations with third-party suppliers facilitated by Welcome2City, we will collect
payment information from you, including your credit card number, cardholder name, expiration
date, authentication code, and billing address. We will securely transmit this information to
the supplier of the travel reservation to complete the transaction. Please note that the
supplier processes your payment, not Welcome2City, unless otherwise specified. You agree to
review and be bound by the supplier's policies and procedures before making a reservation
through Welcome2City. Location Information and Other Information from
When you use an Application on a Device, we will collect and use
information about you in generally similar ways and for similar purposes as when you use the
Website. In addition, we may collect information about your location if you have instructed your
Device to send such information to the Application via the privacy settings on that Device, or
if you have uploaded photos tagged with location information. We may use the location
information collected and/or share the information collected to third parties, in order to
provide you with relevant content and contextual advertising. For example, we may use your
location to show you reviews of hotels, restaurants or things to do near you when you are
You can prevent the collection of geo-location information and update your
choices by changing the privacy settings of your Device at any time. Please note that turning
off location sharing may affect certain features of our Application. If you have any questions
about the privacy settings of your Device, we suggest you contact the manufacturer of your
Device or your mobile service provider for help. Cookies and Other Web
Cookies are small data text files that can be stored on your
computer's hard drive, on your Device (if your web browser permits), in emails we send you
- To help us recognize your browser as a previous visitor and save and remember any
preferences that may have been set while your browser was visiting our site. For
information, so you do not need to log into our Website each time you visit. We also may
record your password in a cookie. Please note that member IDs, passwords, and any other
account-related data included in such cookies are encrypted for security purposes.
- To help us, and other third parties we work with, customize the content, experience,
and advertisements provided to you on our Website and on other third-party websites
across the Internet. For example, when you access a web page, a cookie is automatically
set by us, our service providers, or our partners to recognize your browser as you
navigate on the Internet and to present you with information and advertising based on
your apparent interests.
- To help measure and research the effectiveness of features and offerings,
advertisements, and email communications (by determining which emails you open and act
The Help portion of the toolbar on most browsers should tell you how to prevent your browser
from accepting new cookies, how to have the browser notify you when you receive a new cookie, or
how to disable most types of cookies. Please note that if you refuse to accept cookies, you may
not be able to access many of the travel tools offered on our Website. How to
You can generally activate or later deactivate the use of
cookies through a functionality built into your web browser. To learn more about how to control
cookie settings through your browser:
§ Click this
link to learn more about the "Private Browsing" setting and managing cookie settings in Firefox:
§ Click this
link to learn more about "Incognito" and managing cookie settings in Chrome: https://support.google.com/chrome/answer/95647?hl=en
§ Click thi
link to learn more about "InPrivate" and managing cookie settings in Internet Explorer: https://support.microsoft.com/en-us/help/17442/windows-internet-explorer-delete-manage-cookies
§ Click this
link to learn more about "Private Browsing" and managing cookie settings in Safari: https://support.apple.com/guide/safari/browse-in-private-ibrw1069/mac
If you want to learn more about cookies, or how to control, disable or delete them,
please visit http://www.aboutcookies.org
guidance. In addition, certain third party advertising networks, including Google, permit users
to opt out of or customize preferences associated with your Internet browsing.
link the information collected by cookies with other information we collect from you pursuant to
parties who serve cookies on our Website may link your name or email address to other
information they collect, which may include past purchases made offline or online, or your
online usage information. If you are located in the European Economic Area, you have certain
rights that are described below under the header "Notice to EU Data Subjects", including the
right to inspect and correct or delete the data that we have about you.
Advertising/Your Choices Data collected to serve you with relevant
We are committed to providing you with relevant content and
information across our sites. To do this, we may collect information about your travel-related
searches and other site activities, such as whether you are looking for airline flights or
hotels, and use this information to serve you with ads on our sites or elsewhere online that
match your apparent interests. Data collected by, or provided to, business
partners and ad networks to serve you with relevant advertising
Many of the
advertisements you see on our Website are served by Welcome2City or its service providers. But
we may also (1) share personal information about you to third parties directly and/or (2) allow
third parties to collect information about your online activities through, for example, cookies
and other technologies. These third parties include (1) business partners, who collect or
receive information from us directly or when you view or interact with one of their
advertisements on our sites or elsewhere on the Internet, and (2) advertising networks, who
collect or receive information about your interests from us directly or when you view or
interact with one of the advertisements they place on many different websites on the Internet.
The information gathered by these third parties is used to make predictions about your
characteristics, interests or preferences and to display advertisements on our sites and across
the Internet tailored to your apparent interests.
Please note that we do not have
access to or control over cookies or other technologies these third parties may use to collect
information about your interests, and the information practices of these third parties are not
Your web browser may transmit a "Do Not Track" ("DNT") signal to Welcome2City and other
websites. Because of differences in web browsers' default settings and the manner in which
browsers incorporate DNT signals, it is sometimes unclear to site operators whether site
visitors have selected the DNT setting themselves, or whether they are aware that they have a
choice in determining the setting. Welcome2City does not currently respond to DNT signals. Once
the Internet industry has settled on standards related to this issue and Welcome2City recognizes
such standards, we may reevaluate this approach.
How we use your information
Welcome2City uses the information we collect about you for the following general
purposes: for registration and to manage your account, including to allow you access to and use
of our Website; to communicate with you in general, including to provide information about
Welcome2City and invitations from the Welcome2City community; to enable us to publish your
reviews, forum posts, and other content to the Welcome2City community; to facilitate your
booking of travel reservations; to respond to your questions and comments; to measure interest
in and improve upon our products, services, and Website; to notify you about special offers and
products or services available from us or our partners that may be of interest to you; to
otherwise customize your experience, including customizing the ads shown to you; to solicit
information from you, including through surveys; to resolve disputes or troubleshoot problems;
otherwise described to you at the point of collection.
Please review "Your choices
with respect to the collection and use of your information" below.
With whom we share
Welcome2City may share your information with the following entities:
- Suppliers, including but not limited to hotel, airline, cruise, car rental, or activity
providers, or vacation rental managers or owners who fulfil your travel reservations.
Throughout our Website, all products and services provided by third-party suppliers are
described as such. Information that we share with suppliers to facilitate reservations
will be treated according to applicable suppliers' privacy policies, except for payment
information. We share payment information only when it is necessary for travel
reservations facilitated through or made on Welcome2City, and we restrict suppliers' use
of payment information for these purposes. We encourage you to review the privacy
services you may purchase through Welcome2City. Please note that these suppliers also
may contact you as necessary to obtain additional information about you or your travel
plans, to facilitate your travel reservations, or for other purposes consistent with the
- Third-party vendors who provide services or functions on our behalf, including business
analytics, payment processing, customer service, marketing, public relations, and fraud
prevention. For example, our Website uses certain Google analytics and other services.
We may also authorize third-party vendors to collect information on our behalf,
including, for example, as necessary to operate features of our Website or to facilitate
the delivery of online advertising tailored to your interests. Third-party vendors have
access to and may collect information only as needed to perform their functions and are
not permitted to share or use the information for any other purpose.
- Business partners with whom we may offer products or services. You can tell when a
third party is involved in a product or service you have requested because their name
will appear either with ours or separately. If you choose to access these optional
services, we may share information about you, including your personal information, with
those partners. Please note that we do not control the privacy practices of these
third-party business partners.
- Other third parties (including information brokers). We may share audience segments
(comprising unique identifiers) and other information with third parties that use that
information for tailored advertising to you.
- Referring Websites. If you were referred to Welcome2City from another website, we may
share your information, such as your name, email address, mailing address, telephone
number and travel preferences, with that referring website. We have not placed
limitations on the referring websites' use of personal information and we encourage you
to review the privacy policies of any website that referred you to Welcome2City.
- Social Media Sites. Through our Website, you can choose to access certain third-party
social media websites (such as Facebook). When you do so, you are sharing information
with those sites, and the information you share will be governed by their privacy
policies. You may also be able to modify your privacy settings with these third party
social media websites.
- Companies within our corporate family. We may share your personal information among the
Welcome2City group of companies, including our parent company and domestic and
international corporate affiliate companies and websites. This sharing enables us to
provide you with information about products and services, both travel-related and other,
which might interest you. To the extent that these companies, and corporate affiliates
and websites have access to your information, they will follow practices that are at
comply with applicable laws governing the transmission of promotional communications
and, at a minimum, give you an opportunity in any commercial e-mail they send to choose
not to receive such email messages in the future.
We also may share your information if we believe, in our sole discretion, that such disclosure
- To comply with legitimate and enforceable subpoenas, court orders, or other legal
process; to establish or exercise our legal rights; to defend against legal claims; or
as otherwise required by law. In such cases, we reserve the right to raise or waive any
legal objection or right available to us.
- To investigate, prevent, or take action regarding illegal or suspected illegal
activities; to protect and defend the rights, property, or safety of Welcome2City, our
- In connection with a corporate transaction, such as a divestiture, merger,
consolidation, or asset sale, or in the unlikely event of bankruptcy.
If you choose to create a profile on our Website, certain information in your profile will be
publicly viewable and identifiable via your screen name. You will have the ability to view your
profile as members of the public will see it. Additionally, if you choose to participate in our
member-to-member communications programs, other Welcome2City members may contact you by using
Welcome2City as an intermediary; however, Welcome2City will not share your email address with
any other members nor display it any public manner. All Welcome2City members have the option to
turn off the member-to-member communication features at any time.
Other than as set
out above, you will be notified when personal information about you will be shared with third
parties, and you will have an opportunity to choose not to have us share such information.
We also may share aggregate or anonymous information with third parties, including advertisers
and investors. For example, we may tell our advertisers the number of visitors our Website
receives or the most popular hotels and vacation destinations. This information does not contain
any personal information and is used to develop content and services we hope you will find of
How you can access your information
We take reasonable steps to
ensure that your information is accurate, complete and relevant to its intended use. You can
access and update your contact information by visiting the member profile page on our Website.
You can close your account by sending us an e-mail at firstname.lastname@example.org
We will send you an email to confirm your request. Please note that after you close an account,
you will not be able to sign in or access any of your personal information. However, you can
open a new account at any time. Please also note that we may retain certain information
associated with your account in our archives, including for analytical purposes as well as for
Your choices with respect to the collection and use of your
- As discussed above, you can choose not to provide us with any information, although it
may be needed to take advantage of certain features offered on our Website.
- You also can add or update information and close your account as described above. If
you decide to close your account, we will deactivate your account and remove your
profile information from active view. Please note, however, that we may retain in our
files some information associated with your account and past transactions for purposes
including backups, fraud prevention, dispute resolution, investigations, and compliance
with legal requirements.
- As a registered member, you can modify your email subscription choices at any time on
the member profile page. Whether registered as a member or not, you also will be given
the opportunity to unsubscribe from promotional messages in any such email we send.
Please note that we reserve the right to send you other communications, including
service announcements, administrative messages, and surveys relating either to your
account, without offering you the opportunity to opt out of receiving them.
- Welcome2City wants to make it easy for you to take advantage of travel-related
opportunities on our Website. One way we do this is by sending you email messages that
contain information about your apparent travel-related interests. We believe these email
messages will provide you with useful information about travel-related special offers
available through our sites. Please note that you will have the opportunity to choose
not to receive these email messages in any such email we send.
- The Help portion of the toolbar on most browsers will tell you how to prevent your
browser from accepting new cookies, how to have the browser notify you when you receive
a new cookie, or how to disable cookies altogether. Please note that if you refuse to
accept cookies from Welcome2City, you will not be able to access portions of our site.
For more information on how to prevent from accepting cookies see section "How to
disable cookies" above.
How we protect your information
We want you to feel confident about using
Welcome2City, and we are committed to protecting the information we collect. While no website
can guarantee security, we have implemented appropriate administrative, technical, and physical
security procedures to help protect the personal information you provide to us. For example,
only authorized employees are permitted to access personal information, and they only may do so
for permitted business functions. In addition, we use encryption when transmitting your personal
information between your system and ours, and between our system and those of the parties with
whom we share sensitive information, and we employ firewalls and intrusion detection systems to
help prevent unauthorized persons from gaining access to your information.
Welcome2City is a general audience site and does not offer services directed
to children. Should an individual whom we know to be a child under age 13 send personal
information to us, we will delete or destroy such information as soon as reasonably possible.
If any part of the Website links you to other websites,
the privacy statements posted on those other websites to understand their procedures for
collecting, using, and disclosing personal information.
Visiting our Website from
outside Cyprus or the United States
If you are visiting our Website from outside
Cyprus or the United States, please be aware that your information may be transferred to,
stored, and processed in Cyprus and/or in the United States and/or other countries where our
servers are located and our central database is operated. The data protection and other laws of
Cyprus and/or the United States and other countries might not be as comprehensive as those in
your country, but please be assured that Welcome2City does take steps pursuant to laws in Cyprus
and the United States to ensure that your privacy is protected. By using our services, you
understand that your information may be transferred to our facilities and those third parties
Your California privacy
California Civil Code Section 1798.83 permits California residents to request
certain information regarding our disclosure of personal information to third parties for their
direct marketing purposes. To make such a request, please contact us at the address provided
below in the "How you can contact us" section.
Notice to EU Data Subjects
With respect to EU data subjects, "personal
European Union General Data Protection Regulation (GDPR). Legal Bases for
We only use your personal information as permitted by law. We are
required to inform you of the legal bases of our processing of your personal information, which
are described below. If you have questions about the legal bases under which we process your
personal information, contact us at email@example.com
For compliance, fraud prevention, and safety
To provide our service
These processing activities constitute our
legitimate interests. We make sure we consider and balance any potential impacts on you (both
positive and negative) and your rights before we process your personal information for our
legitimate interests. We do not use your personal information for activities where our interests
are overridden by any adverse impact on you (unless we have your consent or are otherwise
required or permitted to by law). With your consent
Where our use
of your personal information is based upon your consent, you have the right to withdraw it
anytime by contacting us at firstname.lastname@example.org
Use for New Purposes
We may use your personal information for
the reason is compatible with the purpose for which we collected it. If we need to use your
personal information for an unrelated purpose, we will notify you and explain the applicable
legal basis for that use. If we have relied upon your consent for a particular use of your
personal information, we will seek your consent for any unrelated purpose. Your
Under the GDPR, you have certain rights regarding your personal
information. You may ask us to take the following actions in relation to your personal
information that we hold:
Opt-out. Stop sending you direct marketing communications
which you have previously consented to receive. We may continue to send you Service-related and
other non-marketing communications.
Access. Provide you with information about our
processing of your personal information and give you access to your personal information.
Correct. Update or correct inaccuracies in your personal information.
Delete. Delete your personal information.
Transfer. Transfer a machine-readable copy
of your personal information to you or a third party of your choice.
Restrict the processing of your personal information.
Object. Object to our reliance
on our legitimate interests as the basis of our processing of your personal information that
impacts your rights.
You can submit these requests by email to email@example.com
. We may request specific
information from you to help us confirm your identity and process your request. Applicable law
may require or permit us to decline your request. If we decline your request, we will tell you
why, subject to legal restrictions. If you would like to submit a complaint about our use of
your personal information or response to your requests regarding your personal information, you
may contact us at firstname.lastname@example.org
or submit a
complaint to the data protection regulator in your jurisdiction. You can find your data
protection regulator by following this link: https://ec.europa.eu/justice/article-29/structure/data-protection-authorities/index_en.htm
Welcome2City may change or modify this
the email address you provided to us or by placing a notice on our Website. We encourage you to
you can contact us
Welcome2City App Holdings Ltd.
Spyrou Kyprianou Avenue 32,
6058, Larnaca, Cyprus
Please be aware that calls to and from
Welcome2City may be recorded. We may use the call recordings to monitor our customer service for
quality or compliance purposes, to check the accuracy of the information you provide us, for
fraud prevention purposes, or to provide training to our staff. We will retain the call
recordings for as long as reasonably necessary to perform such activities and then delete them.
Any personal information obtained from you during the call will be treated in accordance with
© 2019 Welcome2City App Holdings Ltd. All
Last updated 1 December 2019.